Cancellation Policy

Receipts will be issued by way of email.

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Individual Tours (1 or 2 cars and passenger experiences, group tours cancellation policy will be shared at the time of quotation)

Cancellation Policy: If cancellation by customer :

  • 14 days or more prior to tour date, 100 % of amount (excluding booking fee) will be refunded
  • 13 days to 7 days prior to tour date 70 % of amount (excluding booking fee) will be refunded
  • 7 days or less prior to tour date no refund will be processed

Any requests for cancellations should be sent to ninthdegreeexperiences.com

In the unlikely event of cancellation by Ninth Degree Events LLC an alternative date will be offered for the tour or a full refund will be processed.

Refunds will be processed through the original mode of payment. Please allow for up to 45days for the refund transfer to be completed..

Booking amounts/ deposits are non-refundable deposits to secure a place on Catch the Camel Rally.

 

All drivers taking rental cars will be required to provide a credit card security deposit against the vehicle they are driving for damage or fines, this will be taken on the day of the event by the rental company. This security deposit is a block only.

 

All hotel bookings and activities for Catch the Camel rally are prepaid by Ninth Degree Events LLC up to six months in advance in line with this, no amounts of the ticket price will be refunded in the event of cancellation by the customer.

 

If for any reason an activity/route/hotel is unavailable due to circumstances beyond the control of Ninth Degree Events LLC (including but not limited to adverse weather conditions, breakdown of equipment, closure of a site/road, forced closure by government entities) where possible another activity/route/hotel will be substituted.

 

In the event that any route/hotel/activity or any other part of the Catch the Camel Rally is affected by the Coronavirus outbreak or other health related incident, Ninth Degree will endeavor to substitute where possible with other suitable equivalents. In the unlikely event that part or whole of the rally cannot take place due to Coronavirus directly or indirectly, refunds will be at the discretion of Ninth Degree Events LLC and will only be considered for parts where refunds have been received in turn from cancelled elements of the rally.

 

Refunds will be processed through the original mode of payment.